Claims Analyst
This is an excellent opportunity to join one of the UK’s
fastest growing insurance brokers who has grown to be one of the largest and
most influential providers of insurance products to the Commercial SME market
in recent years. Since launching in 2005 with the UK’s first comparative
platform for SME insurance, Simply Business has delivered insurance products to
over 200,000 customers and continues to build and launch innovative solutions
within a new and exciting online market.
Working within the Claims team in the Commercial Head Office in London you will
be responsible for driving and promoting the effective use of claims
information across a range of SME products working with insurers, operations,
development and marketing to drive performance improvements across claims.
This position will suit a candidate with a strong analytical and logical mind
who wants to be involved in changing the commercial insurance market. Previous
claims experience is preferable although not essential; a thirst for data more
important.
With an aspiration of becoming a top 10 broker in 3 years
and a desire to transform the way commercial products are sold and serviced how
we handle claims is critical in ensuring that Simply Business sustains its
competitive advantage in its chosen markets.
The Role
As Claims Analyst, you will be responsible for:
- Claims data management for both new and existing products
within our online Commercial Lines product suite. Providing claims insight
expertise through analysing MI to identify and explain claims trends.
- Ultimately responsible for preparing claims reports and
statistics for in-house underwriters, insurers and management team. Act as
a focal point for all claims management information requirements and main
liaison point for information troubleshooting
- Building and maintaining claims triangulations and
identifying product claims trends to drive performance improvements.
- Project management of improvements to claims service and
working with third party claims provider and carriers to implement
necessary changes.
- Structured claims market research and competitor analysis
driving product changes and feeding into insurer management.
- Coordination of claims marketing activity specifically
around utilising trend analysis and customer information to build bespoke
acquisition and PR activity.
- Operational involvement in helping deliver claims
improvements coordinated through Head of Claims and involvement with
Northampton contact centre and outsourced claims service provider
Salary / Package
Salary is commensurate with experience.
Excellent flexible benefits package including private health insurance, dental
insurance and gym membership.
Location
London, City